• Twitter
  • FaceBook

Security Forums

Log in

FAQ | Usergroups | Profile | Register | RSS | Posting Guidelines | Recent Posts

iTunes-Error 9813-Can't Connect-No Root Cert

Users browsing this topic:0 Security Fans, 0 Stealth Security Fans
Registered Security Fans: None
Post new topic   Reply to topic   Printer-friendly version    Networking/Security Forums Index -> Macintosh

View previous topic :: View next topic  
Author Message
Stephen S
Just Arrived
Just Arrived

Joined: 20 Mar 2005
Posts: 0


PostPosted: Sun Mar 20, 2005 5:18 pm    Post subject: iTunes-Error 9813-Can't Connect-No Root Cert Reply with quote

Alright, I've posted this on many a Mac forum, but I think yhe security community is my next step!
Below, is everything that I know...

I'm on a G4 laptop, running 10.3.8 and iTunes 4.7.1
I'm connected through a Motorola SURFboard SB5100 with cable, no router beyond that

My problem popped up approx. 4-5 weeks ago. I'm not sure exactly when, or what I did to cause it. But I think I updated to 10.3.8 from 10.3.7 around that time.

Whenever, I click "Buy Song" or "Sign-In" in iTunes, i get this error:
"iTunes could not connect to the Music Store.
An unknown error occurred (-9813)"

I can browse the iTunes Music Store and listen to samples
I can access CDDB
I have been downloading songs successfully since iTunes was created
I can play previously purchased songs
I can visit secure websites without trouble
I have a second computer (iMac DV) running 10.3.5, and it connects to my iTunes account, and downloads songs without problem.
I have Norton Personal Firewall on my computer, but I have disabled it recently, just to make sure (either way, I was downloading songs successfully with the firewall in Stealth Mode, without problem for a year)

I cannot purchase songs or sign-in to my account, as of 4-5 weeks ago, from my laptop.
Periodically, Safari tells me that the site I'm visiting cannot be authenticated, and may not be secure

By definition, a -9813 Error is:
errSSLNoRootCert - No root certificate for the certificate chain.

I have read in many forums, where people get similar error text, but with a 502 Error. From what I can tell, that is simply a busy system usage error that goes away if you try again later. I've actually had that error sporatically over the last few years without trouble. This is more in line with the 29294/9812 errors. It will not go away... it's different.

From the research I've been able to do, everything points to SSL Certificates. Unfortunately, I don't really know anything about these.

Checked my Date&Time settings
I have removed iTunes (and all associated libs, prefs, folders, receipts, etc...) off of my computer, and reinstalled 4.7.1 without eliminating the problem.
I used disk repair to check verify and correct premissions
I also looked into my Keychains (X509Certificates & X509Anchors) I replaced these with the 10.3.5 Cert & Anchor files from the iMac, without eliminating the problem, so I put the original Cert & Anchor files back into the Keychains folder.
I tried Scooter Magrooter's DNS fix without success <http://discussions.info.apple.com/webx?14@773.D7hsaePESF8.45014@.68a89216>
Firewall / No Firewall... didn't make a difference
SysPrefs/Network/Proxies - all of that was unclicked

This problem seems to be very specific to secure connections between my laptop and iTunes... I really think it has something to do with Certificates (mainly because the error's definition states that I don't have a 'root certificate'), but I'm lost as to how that can be fixed.

Thanks in advance for any help you can give me!
Back to top
View user's profile Send private message
Stephen S
Just Arrived
Just Arrived

Joined: 20 Mar 2005
Posts: 0


PostPosted: Tue Mar 22, 2005 12:32 am    Post subject: Fixed Reply with quote

After much trouble, with Apple and my computer... I have a solution that worked, so I'm posting it for all to learn from.

If you are running 10.3.8, and ever get a -9813 Error or need to restore your root certificate settings, here is the solution:

Go to Applications>Utilities>Keychain Access
From the dropdown menu, select Window>Keychain First Aid
Select the "options" button
From the General Tab, select "Reset My Keychain"

This will revert your keychain to the factory default settings, and giving a fresh 'root certificate'

Done... no thanks to Apple.
Back to top
View user's profile Send private message
Just Arrived
Just Arrived

Joined: 28 Feb 2003
Posts: 0
Location: Edinburgh, Scotland


PostPosted: Wed Mar 23, 2005 12:27 am    Post subject: Reply with quote

Thanks for posting your solution and the things you tried previously, which did not work - I'll remember it if I ever have the same problem.
Back to top
View user's profile Send private message MSN Messenger
Just Arrived
Just Arrived

Joined: 26 May 2004
Posts: 0
Location: Los Angeles


PostPosted: Wed Mar 30, 2005 6:44 am    Post subject: Reply with quote

Yes, thank you very much for posting the solution.

Keychain repair is one of the things that always slips my mind when diagnosing problems.

One other problem that keeps biting people is corrupted fonts... usually the symptoms are so varied that no one thinks to check...

I would suggest font finagler, or any other corrupted font tester, when diagnosing problems that drive you up a tree.

Back to top
View user's profile Send private message
Display posts from previous:   

Post new topic   Reply to topic   Printer-friendly version    Networking/Security Forums Index -> Macintosh All times are GMT + 2 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Looking for more Windows Networking info?

Sign up to the WindowsNetworking.com Monthly Newsletter, written by Enterprise Security MVP Deb Shinder, containing news, the hottest tips, Networking links of the month and much more. Subscribe today and don't miss a thing!
View a sample newsletter.

Become a WindowsNetworking.com member!

Discuss your Windows Networking issues with thousands of other Windows Newtorking experts. Click here to join!

Community Area

Log in | Register

Readers' Choice

Which is your preferred data recovery solution?

Follow TechGenix on Twitter