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No access to Device Mgr:

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Just Arrived

Joined: 06 Mar 2009
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PostPosted: Sat Mar 22, 2014 12:13 pm    Post subject: No access to Device Mgr: Reply with quote

Hello Everyone,

Using W7, Ultimate + SP1


I bought a card reader and my OS could not obtain a driver for it. I tried to go to my Device manager to see if there were any error messages or if the reader was noted, but I could not open it from my Control Panel. When I tried to, the Control Panel froze, and I had to close the PC and restart it to get the programme back.

I recently downloaded a PDF and wanting to convert it to Word, I downloaded various PDF to Word convertors and they did not work well enough.
I think that these may have been the lead-up to the difficulty that I now have.

I did a scan with Malwarebytes and it found a myriad of PUP infections, which I removed.

Afterwards, I still had the problem of opening my Device Manager.

I then downloaded a programme called PC Utility Kit. Which, I have since learned, is a false programme and hijacks the computer.

I am unable to remove it from my PC.

If anyone has any advice on how to remove the PC Utility Kit (The internet browsing shows "Spy Hunter" as being the one to use, but a friend of mine says that this is also a doubtful programme!) and how to obtain access to my Device manager, I would be grateful!

I have subsequently done scans with AVG 2014 free and SuperAntiSpyware free - and there was no malware found.

Thank you,

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